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Sales

AI Appointment Confirmation Agent

Contacts the customer using the phone number provided at launch to confirm their upcoming cleaning appointment. Checks access details and handles confirmation, rescheduling, or cancellation requests, then sends a summary notification of the call to your sales team — reducing no-shows and keeping your schedule accurate without manual follow-up calls.

Appointment details trigger one focused confirmation call.

Appointment details trigger one focused confirmation call.

How it works

1. Trigger: The agent calls the customer using the phone number provided at launch to confirm their upcoming cleaning appointment. 2. Confirming the appointment: The agent checks access details and confirms the appointment is still on. Handling changes: If the customer wants to reschedule or cancel, the agent takes down what they want and tells them it is pending your confirmation. It never moves a booking itself. 3. Notifying sales: Once the call ends, a summary is emailed to your sales address with the outcome — confirmed, or a change the customer has asked for.

What's included

The key things this template does for you.

Calls one customer per launch, using the appointment details you supply

Checks access details ahead of the job

Takes reschedule and cancellation requests, marked pending your confirmation

Notifies sales with a call summary after every conversation

Reduces no-shows without manual follow-up calls

Installation

What setting this up involves.

1

Deploy the template.

2

Connect your phone number to initiate outbound confirmation calls.

3

Set your sales notification email to receive call summaries.

4

Pass any access notes in at launch as existing_access_notes — there are no access fields to configure.

5

Test the flow by triggering a sample confirmation call.

~4 min to launch

Free to start. You will sign in first, then set it up.

Connect 1 tool, fill in a few details, and install it. No coding.

FUNCTION

Sales

TAGS

Cleaning

Built by CogniAgent

Official template