1. Trigger: The Residential Qualification actor answers when a customer calls the number you connected. 2. Collecting the brief: The actor asks one question at a time to gather everything needed for the residential brief — contact details, address and postcode, property type, bedrooms, bathrooms, approximate size, service type, frequency, condition, pets, add-ons, preferred timing, parking, and access constraints. It skips anything the customer already volunteered and groups related questions naturally. 3. Staying in scope: The actor never states a price, confirms availability, or promises a specific appointment time. 4. Summarizing the brief: Once the conversation reaches a natural end and all details are collected, the actor summarizes the full residential brief. 5. Sending the summary: The summary is emailed to the estimator via the connected Gmail integration, giving them a complete, ready-to-quote brief the moment the conversation finishes.