1. Trigger: The Scheduling Actor activates when a call comes in on the connected phone channel — it waits for the caller to speak first rather than initiating contact. 2. Greeting: Every call opens with a fixed greeting, thanking the caller and asking how it can help. If the caller already explained their need, the actor acknowledges it without asking them to repeat it. 3. Collecting details: The actor gathers the customer's full name, email, phone number, requested meeting type, service of interest, preferred date and time, time zone, property address (if on-site), and a short note about the enquiry — asking one question at a time. It never asks for payment details, passwords, or codes of any kind. 4. Confirming before booking: The actor summarizes the meeting type, date, time, time zone, duration, address or meeting method, and the customer's details, then asks directly whether they'd like to submit the request. 5. Booking the meeting: Once the customer confirms, a hook fires automatically to create the event in the connected Google Calendar and sends the customer a confirmation. 6. Staying in scope: If a caller asks to reschedule, cancel, or get a price quote, the actor explains this line only books new estimate meetings — it doesn't attempt any of those actions.