1. Trigger: The Commercial Qualification actor answers when someone calls the number you connected, greeting them with your company name and thanking them for the call. 2. Collecting the brief: The actor asks one question at a time to gather the commercial facility brief — organization name, contact details, facility type and address, site size, cleaning scope, service frequency and hours, access and security constraints, compliance requirements, current-provider issues, desired start date, decision timeline, and walkthrough preference. 3. Staying in scope: The actor never states a price, promises capability or availability, or confirms service timelines. 4. Closing the call: The actor tells the caller their brief is going to your team, who will follow up with an estimate. Every call closes the same way — the agent does not route leads down different paths. 5. Sending the brief: Once the conversation finishes, the actor emails the finished facility brief to your summary address, with everything needed to prepare a quote, proposal, or site assessment.