Quality & Reviews Follow-up Agent

Customer Service

Quality & Reviews Follow-up Agent

Contacts the customer after a completed cleaning to check on their satisfaction. Happy customers receive a public review link to share their feedback, while complaints or negative feedback are automatically routed to a manager for service recovery.

Each completed cleaning automatically becomes a customer satisfaction check-in.

How it works

1. Trigger: The workflow starts when a "Cleaning completed" event is received. 2. Ask for feedback: The customer is asked about their satisfaction with the service, along with a review request sent to their email. 3. Branch based on response: If satisfied: The interaction completes once the customer responds. If dissatisfied: The manager is notified by email so they can follow up for service recovery.

What's included

The key things this template does for you.

Automatically reaches out after every completed cleaning

Asks customers about their satisfaction

Sends a review link to satisfied customers

Notifies the manager immediately when a customer is unhappy

Installation

What setting this up involves.

Connect Gmail to send satisfaction requests and manager notifications.

Set your manager's email address to receive service recovery alerts.

Add your review link for satisfied customers to share feedback.

~4 min to launch

Free to start. You will sign in first, then set it up.

Connect 1 tool, fill in a few details, and install it. No coding.

FUNCTION

Customer Service